PRODUCT POLICY INFORMATION
We do our best to avoid returns on any merchandise however sometimes for
various reasons you make need to return a product.
You should always check individual Product Policy Information on the more
info page of a product. If you do cannot locate that link contact customer
service for assistance.
Damaged or Defective Merchandise / Exchanges /Refused
Shipments
-
Generally prouducts can be returned within 30 days for a
full refund
• All items must be returned in their original
packaging including; documentation, warranty cards, manuals, all accessories,
and security seal, shrink wrap for sheets, shower curtains, and toilet seats. We
cannot accept returns of merchandise that are used, laundered, or soiled.
• Return shipping must be paid by the customer. Some items may also have a
10% restocking fee.
• Items warranted by the manufacturer must be returned
or exchanged to the manufacturer.
• Do not return any orders to the vendor
or manufacturer without contacting customer service first for an RMA or Return
Authorization number
• Any returned order sent to another location will be
subject to an additional fee. Orders come from many different locations and a
return authorization must be issued for every return. You will receive the
exact instructions needed for a return when you contact us.
• Individual
product policy information is available upon request
• To exchange a
product you have purchased please use directions above
• We
recommend you place a new order for the item you like as soon as possible.
Products have limited availability and can sell out at any time
• Once your
valid return has been received your refund will be processed in the original
form of payment within 24 hours, however it may not show on your credit card for
5 -10 days.
• Please note that your banking institution may require
additional days to process and post this transaction to your account once they
have received the information from AlihamsGiftOutlet.com
No Refunds
are available on returns or exchanges for:
• Veratex Bedding Items
• Video Game Software or Dvd
• For Personalized Items
• For
personalized options please read personalization’s requirements carefully -
colors, number of characters, etc. and include your request in an email with
your order item number. There are no refunds on personalized items and
personalizations will not be done automatically or without written request
including the information. An email request for personalization options will be
given. If no response within 24hrs, item will be shipped without
personalization.
Thanks For Shopping at Alihams Gift Outlet!
- Customer Service
Phone# 1-866-450-1391
Fax# 1-866-913-1481