Do you ship internationally?

No, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.

Return Policy for broken or defective items

If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise.

Return Policy for non-defective, non-broken items

Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Returns cannot be accepted after 30 days.

There are no returns on catalogs or imprinted items.

Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Please contact Customer Service for return authorization before returning merchandise.

If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded.

We do not take back-orders. If an item is out of stock, you will need to re-order the item when it comes back in.

When possible, we post the Estimated Arrival date of any item that is out of stock. Please note that the ETA's are estimated and although usually fairly accurate, are subject to change.

Please note that we work hard to maintain a 95% in-stock rating (one of the highest in the industry). We'd love to be 100% in stock at all times, but things beyond our control prevent this, such as manufacturer delays, on-board damage during shipping to the warehouse, weather conditions which delay shipping, etc. We realize it is an inconvenience to you, and we are striving to keep our warehouses as stocked as humanly possible.

 

Product Guarantee

We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description.

Products are  made of:

Alabastrite

Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish.

Bone China

White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.

Capiz Shell

Capiz is a large, thin traslucent shell found in Philippine coastal waters.

Cubic Zircon

The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.

Diamond

Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

Frosted Acrylic

Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.

Gemstones

Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight.

Gold

The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.

Gypsum

Gypsum is a white mineral which is usually used to make Plaster of Paris.

Hong Tze

To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.

Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.

Patchwork Items

Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Pearl

A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.

Porcelain

Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Sterling Silver

To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.

Stoneware

White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

 

Tunes for the musical items?

• 22534 MUSICAL RED ROSE - FUR ELISE
• 22770 MUSICAL GLASS CIRCUS - BRAHMS LULLABY
• 27029 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
• 27266 MUSICAL JEWELRY BOX - BRAHMS LULLABY
• 28126 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
• 30270 MUSICAL MOTHER BOOK - AVE MARIA
• 30271 MUSICAL LOVE BOOK - AMAZING GRACE
• 31539 MUSICAL CAPE HATTERAS - BRAHMS LULLABY
• 32183 MUSICAL PORC. ANGEL - AMAZING GRACE
• 37234 SNOW BUDDIES MUSICAL SNOWGLOBE - LOVE IS HERE TO STAY and YOUR LOVE COMFORTS ME

Privacy Policy

We do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time we share your information with other companies is for the purpose of filling your orders, processing payments, etc. For example, we share your shipping address with UPS so that your order can be shipped to you.