SHIPPING & FREIGHT

Get it fast 1-2 days UPS Ground.

Our warehouses (Harrisburg, PA; Chicago, IL; Fresno, CA; Dallas, TX; and Jacksonville, FL; Camp Hill, PA).

Large screen TV's and other heavy or bulky items may not be eligible for free freight and may incur significantly higher freight charges than are shown. Please contact  Sales or Customer Service Representative for more information. For accurate Shipping quote 866-450-1391

BACKORDERS
All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.

DAMAGES
        If you receive a product that is damaged in transit, follow these instructions:

1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to  for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact D&H for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

DISCREPANCIES
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

REFUSED ORDERS
Dealers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

LOST SHIP
If it has been lost, please contact your customer service representative 866-450-1391

RETURNS
 You must have a Return Authorization (RA) number before returning any merchandise to D&H. Call us directly for your RA number at 866-450-1391. Be sure to note our return policies to avoid additional charges.

RA REQUEST
Before returning a shipment to D&H, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number online Call Customer

Have the following information ready:

• Account Number
• Company Name
• Invoice Number
• Model Number
• Serial Number
• Outline of the problem.

For your convenience, you may fax the information to us using our Return Authorization fax form, at 866-913-1481. For a copy of this form which includes a shipping label please call us at 1-866-450-1391

POLICIES

• DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
• Defective product must be in original factory carton with all original packing materials
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
• D&H credits based on purchase price or current price, whichever is lowest.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.

SPECIAL RETURNS

Xbox
Xbox Consoles - Aliham's tracks serial numbers on all consoles. Defective return window is 30 days from original D&H invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.

Xbox Live - Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Reseller will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.

PlayStation
PlayStation Consoles - Aliham's tracks serial numbers on all consoles. Defective return window is 30 days from original Aliham's invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.

Playstation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Nintendo
Nintendo Consoles - Aliham's tracks serial numbers on all consoles. Defective return window is 30 days from original Aliham's  invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

BenQ: All returns on consumer electronics products (LCD TV, Plasma, etc) require pre-approval. Returns on LCD/DLP Projectors and storage products are limited to 45 days.

JVC: No returns for credit on color television, Plasma, LCD TV, VCR, DVD, TV/DVD, Home Theater in a box or camcorder. Authorized service center repair only (800-537-5722)

Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

Philips: All TV, TV/VCR, TV/DVD, Plasma, LCD and Pronto Remote Control product are Factory Warranty only and cannot be returned to Aliham's. See complete Philips guidelines here.

Philips End-User Return Policy: Philips DVD, DVD/VCR combo and VCR units have a 90-day OTC exchange warranty for defective units. After 90 days through 1 year, an exchange can be made through Philips for a nominal fee.

Toshiba: No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)

ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Serial number required.

WARRANTIES - In General
Product's warranties are provided by the manufacturer. Aliham's administers the individual manufacturer warranty, which may include returning defective products to Aliham's, sending products to a factory authorized repair center, or factory direct returns. Aliham's must abide by the return policies dictated by our manufacturers.

Aliham's reserves the right to modify the above terms and conditions at anytime without notification of our resellers.