PRODUCT POLICY INFORMATION

Dry Cleaning Damage

Dry cleaning damage is not a manufacturer defect, all returns and exchanges can only be made through
the retail store of purchase. We are more than confident that we manufacture only top quality merchandise.
All Veratex items, before entering production are thoroughly tested by the government testing facility SGSUS Testing.
This is not required in our industry, but we feel the expense is worth it as there is a considerable cost involved when
setting up a new pattern in our line. We manufacture by the thousands and would not risk faulty product that would
only incur more costs in returns from retail stores. Therefore our items are always "problem free" before they ever hit
the consumer market place. In addition, your particular pattern has a long history, over 3 years, with thousands of comforters
in circulation that have no such problems as you have described. We would kindly suggest that you speak with your
dry cleaners and perhaps they can replace this for you.

Conditions

Veratex uses UPS and can ship only to places that UPS can reach - P.O. Boxes cannot be used as a ship-to address
In case of a lost package, Veratex will attempt to recover it. Packages will be insured according to the current insurance
agreement that Veratex has with UPS.  The reseller pays the freight on all shipments. 

Shipping Could Take up to 2 - 4 Weeks

Returns

Veratex does not take returns except for defective merchandise. In the case of defective merchandise
Veratex will replace the defective item upon receipt of the defective product.

Discontinued Products

We have tried to eliminate most of discontinued Product from the site, in the event that we missed something the following list is for your convenience: Please double check on discontinued items - Sometimes a line will become available again.

Angelique
Bellagio
Classic
Deco
Gustavia
Isabelle
Montage
Osaka
Salerno
Sogno
Ojai