Product Policy Information

Delivery

Product availability will be confirmed upon receipt of order. Generally allow 24 hours from receipt of full payment for in-stock items to be shipped.

Small pieces are generally shipped via UPS Ground and shipping charges are based upon weight or dimensional weight and destination.

Large pieces and large quantities of furniture are shipped motor freight and require a signature. Please provide a daytime phone number when ordering so the freight company can arrange delivery. Normal delivery is curbside; however, special alternative arrangements can be made with our freight company. For an additional charge, you may request "Inside Delivery," which authorizes the driver to take the furniture to a designated area. Please specify "Inside Delivery" when placing your order. Freight rates for all domestic shipments, shipping costs may vary due to items being shipped. You can always call for accurate shipping charges before we ship your item.  You will be notified for approval if the freight rate is different than quoted when you place the order.  Your Shipping Amount Will Never Exceed $500.00 On Any Vivah Product. 

We also offer customer routing (you choose the carrier & responsible for all freight charges). For customer routing, we will contact your traffic department to arrange delivery.

Products may be arranged for local pickup at our warehouses. Please make arrangement 24 hours in advance.

Guarantees/Returns

The Manufacturer warrants to you, the original purchaser, that our product and all its parts and components are free of defects in material and workmanship within one year from the date of purchase. If you find a defect in material or workmanship in any part or component, at the manufacturers option, will repair or replace the furniture free of charge. "Defects", as used in this warranty, are defined as imperfection in material or workmanship that will impair the use of the furniture product.

Our warranty is expressly limited to the replacement of furniture parts and components. This warranty does not cover: 1) defects caused by improper assembly, 2) defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse or negligence, 3) normal wear and tear due to age, and 4) labor or assembly costs.

All manufacturers warranties are limited warranties and are limited to the original purchaser with proof of purchase. In some cases, wear and tear may be depreciated for the time that the product was in use.

In no event shall the manufacturer be liable for incidental or consequential damages resulting from the use of the product.

All shipments should be inspected immediately upon arrival. Please make note of any damage to boxes when signing for shipment. Report any losses or damages promptly to the manufacturer. Notification must be made within one week of delivery. Save damaged cartons until advised by the manufacturer or claim is resolved. All returns MUST be authorized by the manufacturer, which will advise you as to return authorization and arrange for pickup or repair of any damaged merchandise.

All returns of undamaged merchandise are subject to a 20% restocking fee and must be approved by the Manufacturer before return shipment.

*Standard Shipping Fees are automatically Added At Checkout - For other shipping methods contact customerservice@alihamsgiftoutlet.com for shipping quote - You must include a zipcode where item is to be shipped and an approxmiate in hands to delivery date.